FAQ

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Tigerlinks Fine Jewellery offers a curated range of stylish, affordable jewellery designed for everyday wear and special occasions.

Our collection includes necklaces, bracelets, rings, earrings and other carefully selected pieces.

Our gold-plated jewellery uses stainless steel with 3-layer PVD 18K gold plating. PVD (Physical Vapour Deposition) technology creates a durable bond between the base metal and gold plating.

Individual product listings provide specific material and sizing information where applicable.

Our PVD gold-plated jewellery is designed to be water-resistant and suitable for everyday wear, including exposure to water.

However, to maximise the life and appearance of your jewellery, we recommend limiting prolonged exposure to chemicals, perfumes, lotions, cleaning products and chlorinated water.

Many of our pieces are made from stainless steel and are designed with sensitive skin in mind. Product-specific material information is provided on individual listings.

If you have a known metal allergy or sensitivity, please check the product description or contact us before purchasing.

Our PVD gold-plated jewellery is designed to provide enhanced resistance to tarnishing and everyday wear.

With proper care and storage, you can help maintain the finish and appearance of your jewellery for longer.

Orders & Returns

Simply browse our online collection, select the item you would like to purchase, choose any available options and add it to your cart.

Proceed to checkout, enter your delivery and payment details, and complete your order.

You will receive an order confirmation once your purchase has been successfully placed.

No. You can shop with Tigerlinks Fine Jewellery as a guest.

Creating an account can make future purchases easier and may allow you to view your order history and manage your details.

We aim to process orders as quickly as possible.

If you need to change or cancel an order, please contact us as soon as possible after placing your order. While we will do our best to help, changes may not be possible once an order has been processed or dispatched.

If you need to return an item, please contact Tigerlinks Fine Jewellery before sending anything back.

Returned items should generally be unused, unworn and in their original condition and packaging.

Returns are subject to our returns policy and applicable New Zealand consumer laws. Please contact us for return instructions before posting your item.

Please contact us as soon as possible if your order arrives damaged or you believe there is a manufacturing fault.

We may ask for photographs of the item and packaging so we can assess the issue and arrange the appropriate solution.

SHIPPING & DELIVERY

Tigerlinks Fine Jewellery accepts the payment methods displayed at checkout.

Available payment options may change from time to time, so the checkout page will always show the current options available for your order.

Yes. We offer delivery throughout New Zealand.

Shipping costs and available delivery options will be displayed at checkout before you complete your purchase.

International shipping availability may vary depending on the destination.

If international shipping is available for your location, the applicable options and costs will be displayed at checkout.

Delivery times can vary depending on your location, the shipping service selected and courier volumes.

Orders are generally dispatched after payment has been successfully received and processed.

Please allow additional time during weekends, public holidays and busy periods.

Once your order has been dispatched, tracking information will be provided where a tracked delivery service has been selected.

Use the tracking information supplied to follow your parcel's progress.

If your tracking hasn't updated for an extended period, please contact us and we'll help where we can.

JEWELLERY CARE

Our PVD gold-plated jewellery is designed for everyday wear and is water-resistant.

However, regular exposure to chlorine, salt water, chemicals and cleaning products can affect the finish over time. For maximum longevity, we recommend removing your jewellery before swimming or using spas and pools.

To keep your jewellery looking its best:

  • Wipe jewellery gently with a soft or silver polishing cloth.
  • Store each piece in its jewellery bag or container when not being worn.
  • Avoid prolonged contact with perfumes and body lotions.
  • Avoid exposure to household cleaning chemicals.
  • Remove jewellery before applying beauty products.
  • Store jewellery away from moisture when not in use.
  • Avoid rubbing pieces against abrasive surfaces.

The lifespan of gold plating depends on factors such as frequency of wear, skin chemistry, exposure to chemicals and how the jewellery is cared for.

Our 3-layer PVD 18K gold plating is designed to provide greater durability than conventional plating, but no gold-plated finish should be considered permanently immune to wear.

Payments

Tigerlinks Fine Jewellery accepts the payment methods displayed at checkout.

Available payment options may change from time to time, so the checkout page will always show the current options available for your order.

For security reasons, payments must generally be completed using one of the payment methods available through our checkout.

If you are experiencing an issue with payment, please contact us and we'll be happy to assist.

Payments are processed through our secure payment system. Tigerlinks Fine Jewellery does not need to receive or store your full card details when you complete payment through our payment provider.

PRODUCT & QUALITY

Tigerlinks Fine Jewellery is committed to providing quality jewellery and carefully selecting products for our customers.

Where a product has specific testing or certification information, the relevant details will be provided with the product listing.

We make every effort to accurately represent our products through photographs and descriptions.

Colours can appear slightly different depending on lighting, photography and individual screen settings. Minor variations may also occur between individual pieces.

Selected gift packaging and presentation upgrades may be available at checkout, including our velvet jewellery bag and white display case upgrade.

Availability may vary by product.

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