Refund and Returns Policy

Thank you for shopping with Tiger Links Jewellery. We take pride in the quality of our pieces, and we stand by our products with the following policy, designed to comply with New Zealand Consumer Law.

30-Day Return Policy Our return policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we generally cannot offer a full refund or exchange, except where required by the New Zealand Consumer Guarantees Act (CGA).

Coverage & Manufacturing Faults:

Our policy specifically covers issues resulting from quality or craftsmanship, including:

• Tarnishing due to manufacturing defects
• Breaking due to a manufacturing fault

This policy covers faults that occur under normal wearing conditions. It does not cover general wear and tear, accidental damage, loss, improper storage, exposure to harsh chemicals, or customer misuse.

Non-Returnable Items:

Unless faulty or required by law, the following items cannot be returned or refunded:

• Gift cards
• Promotional or sale items (unless defective)
• Items showing obvious signs of misuse or damage not caused by a manufacturing fault

How to Request a Return or Refund

1. Submit Proof of Purchase: Contact our support team at {email address} with your order number, receipt, and a clear photo or description of the fault.
2. Inspection: We will review your request. If approved, we will provide instructions and the return address: {physical address}.
3. Processing: Once your item is received and inspected, we will notify you via email regarding the approval or status of your refund or replacement.
4. Refunds: Approved refunds will be credited back to your original payment method within a few business days.

Shipping Returns

• Return Address: An address will be provided to send eligible returns.
• Shipping Costs: You will be responsible for paying your own shipping costs for returning non-faulty items. Shipping costs are non-refundable.
• Faulty Items: If your item is confirmed to have a manufacturing fault, we will cover or reimburse reasonable return shipping costs.
• Tracking: For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

New Zealand Consumer Law (Consumer Guarantees Act):

If you are purchasing in New Zealand, our products come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993 (CGA):

• Acceptable Quality: Our jewellery must be of acceptable quality, fit for purpose, and match its description.
• Minor Faults: If an item has a minor manufacturing fault, we reserve the right to repair or replace the item within a reasonable timeframe.
• Major Faults: If an item suffers a major fault (such as severe breaking or premature tarnishing due to a manufacturing defect that renders the item unfit for use), you are entitled to choose between a full refund, a replacement, or compensation for any reduction in value.

Nothing in this policy limits or replaces your statutory rights under New Zealand consumer protection laws.

Late or Missing Refunds:

If you haven’t received an approved refund yet:

1. Check your bank account or credit card statement again.
2. Contact your bank or credit card company, as processing times vary.
3. If you still have not received your refund, contact us at support@tigerlinksjewellery.com.

Need Help? For questions related to refunds, returns, or product care, please contact us at support@tigerlinksjewellery.com.